The FDA has “streamlined” the response of complaints submitted to the Human Foods Program This action follows justified criticism that the Agency failed to respond to a whistleblower complaint regarding irregularities at a major facility producing infant formula.
Communications alleging health or production issues, injuries or allergic reaction arising from defective food quality or safety will now be expeditiously investigated. This response will encompass foods and dietary supplements through a new reporting portal in addition to voluntary reporting forms for cosmetics. Previously complaints were directed to the Consumer Complaint Coordinator in the FDA Office of Regulatory Affairs. Effective October 1st, the Agency will direct complaints relating to food to the newly established Office of Inspection and Investigations for prompt evaluation and action.
The Human Foods Program was established following investigations into the infant formula debacle and a series of crises confirming FDA negligence and an inadequate response.
The FDA statement noted that establishment of the Human Foods Program “will help the FDA deliver on their mission to protect and promote public health through science-based approaches to prevent foodborne illness, reduce diet-related chronic disease and ensure the safety of chemicals in food.”
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