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Walmart Beats Amazon in Grocery E-Commerce Survey

11/13/2018

Matthew Boyle of Bloomberg recently reported on the survey conducted by Retail Feedback Group dealing with service provided by online retail groceries.  Walmart scored on the Click-and-Collect service deployed in 2,000 stores with an additional 1,000 to be added by the end of 2019.  Walmart also makes use of DoorDash and Deliv for home delivery against payment of a fee. 

 

Amazon offers grocery delivery from Whole Foods Market stores for Prime customers in 60 cities and has recently introduced in-store pickup.

 

Predictably the survey determined that perishable products including meat, seafood and produce are purchased preferentially in-store as consumers believe this ensures freshness